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Terms & Conditions


 

PRODUCT INFORMATION

Each leather product is unique. Leather is a natural material that undergoes the test of time

and may have natural aging and fade. As each piece is handmade and wholesomely unique,

the product you receive will be slightly different than the photos shown. No two items will

ever be the exact same.

All products are photographed as accurately as possible to capture the true nature and

patterning of the leather surface. The colour and leather finish will vary between each piece,

as it is an intentional reflection of the true nature of a handmade item. If you have a specific

request please contact us.

LEATHER CARE

The nature of leather is the aged character it builds throughout its lifetime, please know

that slight markings and imperfections of the leather is a natural process and is not a fault of

the finished product.

To ensure the vibrancy and quality of finish, please spray the surface with a leather

protector.

PROCESS

All processed orders are made to order due to the small-scale in-house production. Please

allow up to 2 weeks for your order to be made, shipped and delivered. Wholesale orders

work on a contract basis and have specific terms pending on units ordered.

We currently accept payment via PayPal Express Checkout, if you wish to process payment

via direct bank transfer then please email me directly at hello@marisa-mu.com

For orders to be delivered by a specific date, please contact the studio directly at

hello@marisamu.com prior to order placement. This will enable the studio to prepare

ahead and have your order finalized and delivered to you within a reasonable time frame.

RETURNS AND REFUND POLICY

All sales on leather goods and original artworks are final. Any returns or refunds are at our

discretion. It will be your responsibility to mail the item back to our postal address in its

original undamaged condition.

If you are unhappy or feel we have grossly misrepresented your leather good(s), please

contact us within 5 days of delivery date to exchange your item.

DELIVERY POLICY

It is your obligation to enter the correct delivery address details at time of ordering. If you

enter the wrong address, we are not obliged to re-send the order to the correct address at

our expense. It is the responsibility of the customer to inform us if an order does not arrive.

Once we learn an order has not arrived by the allocated date, we will lodge an enquiry with

the postal service.

If you wish to purchase express shipping on national or international orders, please contact

me directly at hello@marisa-mu.com for a quote prior to placing your order. We are not

responsible for any taxes or duties that may be incurred on international orders.

SHIPPING

AUSTRALIA - REGULAR (AUSPOST) AU$9.50 2-7 Business Days

NEW ZEALAND - REGISTERED AIRMAIL (Non Trackable) AU$15.50 10-14 Business Days

REST OF THE WORLD REGISTERED AIRMAIL   (Non Trackable) AU$25.50 5-15 Business Days

INTERNATIONAL ORDERS -

DUTIES TAXES

Duties & taxes may be payable when your order arrives into your country, if your purchase

is over the tax-free threshold. In most cases our products will be under this threshold and so

no charges will be payable. However, if you want to be sure, you will be able to get this

information from your local customs office (or look up the threshold online) to determine if

your order will incur any additional charges on entry to your country.

DAMAGED OR MISSING GOODS

We take great care to ensure that products are packed securely so they arrive at your door

in perfect condition. As a result, any items damaged during delivery will be replaced upon

receipt of the damaged goods to our postal address. 
Please note that if an item has been

lost/stolen in transit, a replacement of the product will be organised at our discretion.

PRIVACY & SECURITY

When you purchase something from www.marisa-mu.com, as part of the buying and selling

process, we collect the personal information you give us such as your name, address and

email address, telephone number, and bank account details for the purposes of online sales,

your past purchases, your preferences and interests, navigation patterns as well as your

connection logs. When you browse our store, we also automatically receive your

computer’s internet protocol (IP) address in order to provide us with information that helps

us learn about your browser and operating system.

 To process your purchases and other transactions

 To manage your orders placed on our site and their delivery as well as applicable

warranties 

 To ensure the security of your online transactions, to prevent fraud and payment

defaults

 To manage and optimize the customer relationship

 To create and manage your account 

 To validate your registration with our site

 To provide you with e-mail updates related to our brand, site, and/or products

 To verify information that you have provided to us

 To customize materials and advertising provided to you by us or via the site

 To fulfill your requests for products and services, including customer service and our

Contact form

 To participate in surveys and promotions

 To analyze your interactions with the site in order to improve our site and products

and services 

 For the set-up, management and operation of the site (including upgraded versions

thereof)

 To identify and protect against fraudulent transactions and misuse or unauthorized

use of the site

 To initiate or respond to a subpoena, investigative demand, or other discovery

request that is properly served pursuant to applicable law

 To comply with our legal obligations, policies and procedures, and for internal

administrative and analytics purposes

 To take actions to protect and/or to defend our rights and property (including

intellectual property)

 To enforce this policy / terms of use

To protect your personal information, we take reasonable precautions and follow industry

best practices to make sure it is not inappropriately lost, misused, accessed, disclosed,

altered or destroyed. If you provide us with your credit card information, the information is

encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

Although no method of transmission over the Internet or electronic storage is 100% secure,

we follow all PCI-DSS requirements and implement additional generally accepted industry

standards.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any

time to modify or discontinue the Service (or any part or content thereof) without notice at

any time. We shall not be liable to you or to any third-party for any modification, price

change, suspension or discontinuance of the Service.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these

Terms of Service by posting updates and changes to our website. It is your responsibility to

check our website periodically for changes. Your continued use of or access to our website

or the Service following the posting of any changes to these Terms of Service constitutes

acceptance of those changes.

CONSENT

When you provide us with personal information to complete a transaction, verify your

credit card, place an order, arrange for a delivery or return a purchase, we imply that you

consent to our collecting it and using it for that specific reason only. If we ask for your

personal information for a secondary reason, like marketing, we will either ask you directly

for your expressed consent, or provide you with an opportunity to say no. If after you opt-in

to our site registration or email, and you change your mind, you may withdraw your consent

for us to contact you, for the continued collection, use or disclosure of your information, at

any time, by emailing us at hello@marisamu.com

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you

violate our Terms of Service.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently.

Changes and clarifications will take effect immediately upon their posting on the website. If

we make material changes to this policy, we will notify you here that it has been updated,

so that you are aware of what information we collect, how we use it, and under what

circumstances, if any, we use and/or disclose it. If our store is acquired or merged with

another company, your information may be transferred to the new owners so that we may

continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have

about you, register a complaint, or simply want more information email us at hello@marisamu.com